Privacy Policy
This privacy policy outlines how Dragonia collects, uses, stores, and protects your personal information when you access and play our online slot game. We are committed to maintaining the confidentiality and security of your data in accordance with applicable privacy legislation in New Zealand and international standards. By using Dragonia, you acknowledge that you have read and understood the terms set forth in this privacy policy.
Information Collection and Usage
Dragonia collects personal information necessary to provide you with a secure and personalised gaming experience. When you register an account, we collect identification details including your full name, date of birth, residential address, email address, and telephone number. Financial information such as payment card details and transaction history is collected when you make deposits or withdrawals. We also gather technical data including IP addresses, device information, browser type, operating system, and gameplay patterns to improve our services and ensure safe gaming practices.
The information collected serves multiple purposes within our platform. We use your personal data to verify your identity and age, ensuring compliance with New Zealand gambling regulations. Your financial information enables us to process transactions securely and maintain accurate account records. Technical data helps us detect fraudulent activity, prevent unauthorised access, and optimise the Dragonia gaming experience. We may also use your contact details to send important account notifications, security alerts, and updates about our services. Marketing communications are only sent with your explicit consent, which you can withdraw at any time through your account settings.
Data Security and Storage
Dragonia implements comprehensive security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We employ industry-standard encryption protocols, including SSL technology, to safeguard data transmitted between your device and our servers. All sensitive information is stored on secure servers located in jurisdictions with robust data protection frameworks. Access to personal data is restricted to authorised personnel who require it to perform their duties, and all staff members are bound by strict confidentiality agreements.
Your information is retained for as long as your account remains active and for a period thereafter as required by New Zealand law and international gambling regulations. The following table outlines our standard data retention periods:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of account plus 7 years | Regulatory compliance and dispute resolution |
| Transaction Records | 7 years from transaction date | Financial auditing and legal requirements |
| Gameplay History | Duration of account plus 5 years | Responsible gambling monitoring and account verification |
| Marketing Preferences | Until consent withdrawn or 2 years of inactivity | Communication management |
| Technical Logs | 12 months | Security monitoring and system improvement |
We regularly review our security practices and update our systems to address emerging threats and maintain the highest standards of data protection. In the unlikely event of a data breach that poses a risk to your privacy, we will notify you and relevant authorities in accordance with applicable legal requirements.
Third-Party Disclosure and Sharing
Dragonia does not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your data with carefully selected service providers who assist us in operating our platform and delivering our services. These third parties include payment processors who handle financial transactions, identity verification services that confirm your age and details, technical support providers who maintain our systems, and customer service platforms that manage player enquiries.
All third-party service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorise. We conduct due diligence on all partners to ensure they maintain appropriate security standards and comply with relevant privacy legislation. Additionally, we may disclose your information when required by law, such as responding to court orders, complying with regulatory investigations, or cooperating with law enforcement agencies. We may also share data to enforce our terms of service, protect our rights and property, or ensure safe gaming practices across our platform.
Your Rights and Control
Under the Privacy Act 2020 and other applicable legislation, you have specific rights regarding your personal information held by Dragonia. You have the right to access your personal data and receive a copy of the information we hold about you. You may request corrections to any inaccurate or incomplete data in your account. You can object to certain types of data processing, including marketing communications and automated decision-making processes. In specific circumstances, you have the right to request deletion of your personal data, subject to our legal obligations to retain certain records.
To exercise any of these rights, you can access your account settings within the Dragonia platform or contact our privacy team directly through the designated channels provided on our website. We will respond to your requests within the timeframes required by New Zealand law, typically within 20 working days. You also have the right to lodge a complaint with the Office of the Privacy Commissioner in New Zealand if you believe we have not handled your personal information appropriately. We are committed to working with regulatory authorities to resolve any concerns about our privacy practices and maintaining transparency in how we manage your data throughout your experience with our online slot game.